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Privacy Policy

Last updated: October 20, 2026

No mobile information will be shared, sold, rented, or transferred to third parties for marketing purposes.

This Privacy Policy explains how General Service collects, uses and protects the information you share with us when you visit our website, request a consultation or communicate with us about our cleaning, maintenance and technical services.

1. Overview

This website is operated by General Service Inc., its parent company, and its subsidiaries ("General Service," "we," "us" or "our"). We provide commercial cleaning, disinfection, facility maintenance and technical services to commercial, public and private facilities. By using this website or submitting your information, you agree to the practices described in this policy and in ourTerms of Service.

2. Information We Collect

We collect only the information needed to respond to you and to provide our services:

  • Contact details you provide through our contact form, by phone or by email, such as your name, company, email address and mobile phone number.
  • Service information, such as the type of facility, location, size, schedule, access requirements and the services you are interested in.
  • Communication records, including the messages you send us and your consent preferences for SMS communications.
  • Technical information collected automatically when you visit the website, such as your browser type, device, IP address and pages visited.

3. How We Use Information

We use the information we collect to:

  • Respond to inquiries, consultation and assessment requests.
  • Prepare quotes, schedule site visits and deliver the services you request.
  • Send service updates, appointment reminders and account notifications.
  • Provide customer care and handle emergency service requests.
  • Improve our website, services and quality standards.
  • Protect the website against spam, fraud and misuse.
  • Comply with legal obligations.

4. SMS / Text Messaging

If you check the SMS consent box on our contact form, you agree to receive transactional and informational text messages from General Service regarding account notifications, service scheduling, customer care and similar communications. Consent to receive text messages is not a condition of purchasing any service.

  • Message frequency may vary.
  • Message and data rates may apply.
  • Reply HELP for help or STOP to opt out at any time. After you reply STOP, you will receive one final message confirming your opt-out.
  • Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any information sharing described in this policy and will not be shared with any third parties.

5. How We Share Information

We do not sell or rent your personal information. We share it only when necessary to operate our business and serve you:

  • With service providers that help us run the website, send communications or manage our operations, who may use the information only on our behalf and under confidentiality obligations.
  • When required by law, or to protect the rights, property or safety of General Service, our clients, our employees or others.
  • In connection with a business transfer, such as a merger or acquisition, subject to this policy.

In all cases, mobile phone numbers and SMS consent information are never shared with third parties for marketing purposes.

6. Cookies and Third-Party Services

Our website uses a limited number of third-party services. Google reCAPTCHA protects our contact form from spam and automated abuse, and Google Fonts delivers the typefaces used on the site. These providers may collect technical information, such as your IP address, under their own privacy policies. You can control cookies through your browser settings.

7. Information at Client Facilities

While performing services, our personnel may have access to client premises, documents or equipment. Our teams are trained to respect the confidentiality of everything they see or handle at a client facility, and we do not collect, copy or disclose client information beyond what is needed to deliver the agreed services.

8. Data Security

We use reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, loss or misuse. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business records and meeting legal requirements. When it is no longer needed, we delete it or make it anonymous.

10. Your Choices and Rights

  • Opt out of text messages at any time by replying STOP.
  • Ask us to access, correct or delete the personal information we hold about you.
  • Unsubscribe from email communications by contacting us.

To make a request, contact us using the details below. We will respond within a reasonable time and as required by applicable law.

11. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date above will be updated.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Mail
P.O. Box 721958, Orlando, FL 32872